Raise a concern
If you have a concern about a clinician we have placed, or about our service, please tell us. We take every concern seriously and respond in writing.
support@joyjoyrecruits.co.ukCompliance and quality
Safe clinicians, checked before they start
In private healthcare, patient safety depends on the checks made before a clinician arrives. Our process is documented, repeatable and reviewed regularly, and we are always willing to share the evidence.
Our pre-placement checks
What we verify for every clinician
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Professional registration
We confirm each clinician is on the relevant regulator register (GMC, NMC or GPhC, as applicable) and that their registration is current and unrestricted before we present them.
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Indemnity and insurance
Professional indemnity or medical defence cover is confirmed and kept on file, and we check it is valid for the work being offered.
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DBS and safeguarding
Enhanced DBS checks with the relevant barred list checks are completed, and safeguarding training is confirmed before a start date.
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Right to work
We verify right-to-work status against the original documents, and keep a dated record of the check for every placement.
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References and qualifications
Two professional references are obtained and qualifications are verified. Gaps in employment are explored in interview, not overlooked.
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Ongoing oversight
We ask about incidents, feedback and training needs after placements, and we act on concerns raised by clients or clinicians.
Our commitments
How we run the business
Standards only mean something when they are followed every time. These are the commitments we hold ourselves to.
- Documented policies reviewed at least annually
- Clear escalation route for patient safety concerns
- Data handled in line with UK GDPR and our privacy notice
- Candidate and client complaints logged, reviewed and answered
Your data
We process personal and clinical information under UK GDPR. Read how we collect, use and protect your details, and what rights you have.
Read the privacy noticeWant to see our process in detail?
We are happy to talk through our checks and governance before you decide to work with us.